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FAQ

Magazine Subscriptions

What are Magazine Subscriptions?

You can choose a rolling 6 month subscription and receive 3 publications during this period or a rolling 12 month subscription and receive 6 publications during this period. Your subscription will be automatically renewed at the end of the subscribed period unless you cancel the subscription.

Can I cancel a subscription?

Yes, you can cancel a subscription at any time by sending your name, mailing address and subscription product name to cancellations@oxfordpuzzles.com. No monies will be refunded and your subscription will not automatically renew. You will still continue to receive the magazines contained in your subscription until the end of the subscription period.

Can I upgrade my subscriptions?

Yes, you can upgrade at any time. Please first cancel your current subscription using the process above. Once we have received your cancellation, we will confirm the cancellation. If you then upgrade to yearly subscription we will then refund you the difference between the two subscriptions.

Can I buy multiple subscriptions?

Yes you can, but you can only buy one at a time. Once you have bought one subscription just come back and make sure you’re signed into your account and buy another subscription. This will be added to the same account for you to access with the same details.

Digital Downloads

What are Digital Downloads?

Digital Downloads are PDF files that you can download from this site and then print at home. You can browse the PDF using your computer and then print any page you’d like to play.

Once purchased, where is my Digital Download?

Once purchased, your Digital Download will be available from the link in the ORDER CONFIRMATION EMAIL you receive from us and also in your ACCOUNT section of the website.

How do I open a Digital Download?

All the Digital Downloads are PDF (Portable Document Files). They are a file format created by Adobe for the distribution of information. Once downloaded on to your computer, when double clicked, they should open automatically. If this does not happen, the FREE PDF Reader can be downloaded by clicking HERE.

Do the Digital Downloads expire?

No, once purchased they will always be available to download again from YOUR ACCOUNT.

Shopping

Is this web site secure?

Yes, all the information you enter on this web site is protected by SSL.

What is an SSL?

Secure Sockets Layer (SSL) was the most widely deployed cryptographic protocol to provide security over internet communications before it was preceded by TLS (Transport Layer Security) in 1999. Despite the deprecation of the SSL protocol and the adoption of TLS in its place, most people still refer to this type of technology as ‘SSL’. SSL provides a secure channel between two machines or devices operating over the internet or an internal network. One common example is when SSL is used to secure communication between a web browser and a web server. This turns a website’s address from HTTP to HTTPS, the ‘S’ standing for ‘secure’.

How do I know a website is secure with SSL?

Technically, SSL is a transparent protocol which requires little interaction from the end user when establishing a secure session. In the case of a browser, you can tell if a site is using SSL when a padlock is displayed or the address bar shows the URL as HTTPS instead of HTTP.

Do you store my credit card details?

No, we do not store any of your credit cards. All the information is handled by our payment gateways.

PAYPAL
PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. Our network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. We deliver a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.

STRIPE
Stripe is a technology company. Its software allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems.

My Account

What is My Account?

The My Account area is where you can view your purchases, subscriptions and download your Digital Magazines.

How do I get an Account?

When you purchase anything on the site, an account will be automatically created for you and a username and password will be generated. These will allow you to log into your account.

You can do this from the ‘login‘ link at the very top of the website or at the ‘My Account‘ link at the very bottom of the website.

What if I didn't use the website to buy a magazine or subscription ?

If you didn’t use the website to buy a magazine or subscription, unfortunately an account will not be available to you yet. We will though email you when your current subscription is about to expire and ask that you use the website in future to place your order.

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